Partner Relationship Manager

Position summary:

Partner Relationship Manager

We are currently seeking a Partner Relationship Manager possessing the following skills:

Essential Duties and Responsibilities:

• Focuses on delivering value to the customer at every point of contact.
• Possesses an advanced level of understanding of company products and services.
• Travels regularly to client locations, often overnight, up to 50-60% of the time.
• This role will work primarily in a Midwest market
• Monitors client needs and communicates market trends, company products and services to assist in sales objectives.
• Assists Territory Managers with sales presentations to existing accounts, when needed.
• Attends and coordinates trade shows.
• Organizes User Group Meetings and compiles information per the strategic direction of Marketing.
• Works to understand customer needs, channels needs and competitive activity, while specifying market requirements and identifying innovative solutions.
• Utilizes the system of LERS. Listens to the customer, empathizes to the customer's concern, responds with a plan and solves the problem.
• Assists with bid responses and writes contracts according to established guidelines and procedures. Only uses approved contract templates and does not alter contract language without prior approval.
• Manages difficult or emotional customer situations; responds promptly to client needs.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Is able to present effectively and confidently to audiences, large and small.
• Updates salesforce.com accurately and regularly. This includes but is not limited to touchpoint entry/analysis and pipeline maintenance.
• Maintains a dashboard and meets with Supervisor on a monthly basis to deliver THEIR interpretation of the data.
• Contributes as a team member within the sales team environment.
• Emphasizes within themselves the need for continuing personal enrichment. This can include attending sales focused seminars, self-help books, peer group discussions, etc.
• Other duties may be assigned.

To perform this job successfully, an individual must possess the following Competencies:

• Approachable attitude - the individual receives instructions and suggestions in a positive manner, works to implement suggestions and works well within a team.
• Initiative - Is confident in the PRM position to initiate activities that the Partner Relationship Manager knows will deliver value to the county.
• Works independently - the individual is able to work independently in an environment where distractions may be present.
• Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Customer service - the individual manages difficult customer and co-worker situations, responds promptly to needs, solicits feedback to improve service, responds to requests for service and assistance and meets commitments.
• Planning/organizing/multi-tasking - the individual prioritizes and plans work activities and uses time efficiently.
• Quality control - the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
• Quantity - meets department objectives and contributes equitably to the growth strategy of the company.
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Ability to communicate - communicates to both internal and external customers in clear and concise manners.
• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security - the individual observes safety and security procedures and uses equipment and materials properly.